Hours : M-Th 9AM โ€“ 5PM; Fri 9AM โ€“ 2PM Sat-Sun CLOSED


Augustin & Augustin Psychology

FAQs

Augustin & Augustin Psychology

Frequently Asked Questions

Clear, friendly answers about our services, appointments, billing, confidentiality, and what you can expect when working with our practice.

How Can We Help?

Browse the questions below, or contact our office if you need help deciding which service may be right for you.

General Services

We provide therapy, coaching, supervision, psychological testing, and Christian/faith-integrated counseling when requested. Therapy is available virtually, and limited in-person therapy appointments may be available with one of our Registered Mental Health Counselor Interns, depending on availability.

No. We do not prescribe medication. We can provide referrals to psychiatric professionals when appropriate or upon request.

Therapy can help with anxiety, depression, trauma, ADHD, grief, relationship and friendship concerns, cultural issues, boundaries, assertiveness, self-esteem, self-confidence, stress, feelings of inadequacy, and other emotional or behavioral concerns.

If youโ€™re unsure, call us at 954-947-1343 or use our contact form. Weโ€™ll help you determine which type of service may best address your concerns.

Therapy is a health care service provided by appropriately credentialed mental health professionals and can include assessment, diagnosis, and treatment of mental health concerns. Therapy may be eligible for insurance coverage depending on your plan and provider.

Coaching is generally focused on forward-looking growth, goals, mindset, accountability, or personal development. It is not a substitute for psychotherapy or mental health treatment and is generally self-pay.

Appointments & Process

Call us at 954-947-1343 or complete our contact form. Our office will follow up with you regarding availability and next steps.

Yes. Telehealth is available for therapy when clinically appropriate and permitted based on your location and provider.

Looking for in-person therapy? Limited in-person appointments may be available with one of our Registered Mental Health Counselor Interns at our Plantation office, depending on availability. Contact us to ask about current in-person openings.

Your first visit is typically a biopsychosocial intake of approximately 60 minutes. Your provider may review areas such as your medical history, medications, sleep and appetite, mood, coping, previous treatment, relationships, family, culture, spirituality, supports, current concerns, and treatment goals.

The intake is intended to be conversational and collaborative. If additional assessment time is needed, another appointment may be scheduled.

Therapy sessions are typically 50โ€“55 minutes. Frequency is based on clinical needs, treatment goals, progress, provider recommendations, and other relevant considerations. Many clients begin weekly and may move to less frequent sessions as clinically appropriate.

The therapeutic relationship is an important part of treatment. If you have concerns about how therapy is going, we encourage you to discuss them openly with your therapist when appropriate. Differences, discomfort, misunderstandings, or challenges within the therapeutic relationship can sometimes be clinically meaningful and useful to explore as part of therapy.

If, after discussing your concerns and considering your treatment needs, you and your therapist determine that our practice is not the best fit for your care, we can provide referrals to appropriate providers outside of Augustin & Augustin Psychology.

Please note: We do not treat therapist changes within the practice as an on-demand matching or โ€œtry another therapistโ€ service. Clinical appropriateness, continuity of care, provider roles, availability, and your treatment needs are considered when determining next steps.

Insurance & Payment

We currently work with a number of insurance plans. Because participation, benefits, and provider eligibility can change, please contact our office so we can confirm whether your specific plan and requested service are currently eligible.

Contact our office to ask about available self-pay options. When appropriate, we can also provide referrals to other providers.

Please contact us for current rates. Fees vary depending on the service, provider, insurance coverage, and type of assessment or treatment needed.

We do not currently offer a traditional sliding scale. Reduced-fee therapy sessions may be available with our supervised Registered Mental Health Counselor Interns. Contact our office for current availability and details.

We accept major credit cards and eligible HSA/FSA cards. Coverage and card acceptance can depend on your issuer and the services provided. If an HSA/FSA transaction is declined, contact your card issuer for assistance.

Confidentiality & Records

Yes. Your privacy and confidentiality are important, and your health information is protected subject to applicable laws and recognized exceptions. Please review our Notice of Privacy Practices for more information.

Yes. Confidentiality can have legal and ethical limits, including circumstances involving certain safety concerns, suspected abuse or neglect, legal requirements, and other situations permitted or required by law. The specific response depends on the facts and applicable law.

For more detail, please review our Notice of Privacy Practices.

Yes. When appropriate, you may complete a valid authorization or Release of Information so that records can be disclosed to an authorized recipient in accordance with applicable privacy requirements.

Logistics & Policies

Please provide at least 24 hoursโ€™ notice when cancelling an appointment. Late cancellations and missed appointments may be subject to a fee, with exceptions handled according to practice policy.

Our office is located at 499 NW 70th Avenue, Suite 105, Plantation, FL 33317. Free parking is available on site.

Our office is accessible. If you need a specific accommodation, please contact us before your appointment so we can discuss your needs.

Special Populations & Services

We primarily provide therapy to adults and psychological assessment services to children. Exceptions may be made depending on the provider, service, and clinical circumstances. For adolescents or services outside our scope, we can provide referrals when appropriate.

Yes. For clients who want faith integrated into treatment, we can incorporate a Christian/faith-based approach alongside clinically appropriate psychological treatment. Faith integration is optional and guided by your preferences and treatment needs.

Still Have a Question?

Contact us and weโ€™ll help you determine the most appropriate next step based on the service youโ€™re looking for.

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